joya 777 Privacy Policy

1 Introduction and Applicability

This privacy policy ("Policy") applies to all services and activities of the joya 777 platform. When you visit our website, register an account, or use any of our services, you fall under the scope of this policy. This document will inform you about what types of information we collect, how that information is used and stored, and what rights you have.

joya 777 believes that user privacy is a fundamental right. We therefore maintain full transparency in how we collect and use data. To learn about the detailed terms of our services, please read our Terms and Conditions, which outline all the rules governing use of the platform.

2 Data Collection

joya 777 collects two types of information — (a) information you provide directly, and (b) information collected automatically while you use the platform.

2.1 Information You Provide

We collect the following information when you register an account or use our services:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank transfer information
• Information you provide when contacting customer support

2.2 Automatically Collected Information

When you use the platform, certain information is collected automatically from your device and browser, such as:

• IP address and device type
• Operating system and browser version
• Login time, session duration, and navigation history
• Gameplay history and betting activity
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

Collected information is used solely for the following purposes:

3.1 Account Management

Your information is needed to create, verify, and manage your account. The identity verification (KYC) process ensures the security of our platform and keeps each user's account protected.

3.2 Transaction Processing

Financial information is used to process deposits and withdrawals. Accuracy of information is essential for transactions made via bKash, Nagad, Rocket, or bank transfer.

3.3 Customer Support

Your information is used to resolve your issues quickly and to provide 24/7 assistance. Communication history via live chat and email is stored so that follow-up support can be provided promptly.

3.4 Security and Fraud Prevention

Information is analysed to prevent unauthorised account access, fraudulent activity, and money laundering. This is necessary to protect the interests of all users.

3.5 Service Improvement

Usage data is analysed to improve platform performance, game layout, and the user experience. User preferences and behaviour are reviewed to deliver a personalised experience.

3.6 Communication and Notifications

Contact information is used to send important account notifications, transaction confirmations, and relevant promotional updates. You may opt out of promotional communications at any time.

4 Sharing Information with Third Parties

joya 777 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to process transactions.
• Service providers: Third parties contracted to provide technology, security, and customer support services may have limited access to specific information.
• Legal obligations: Information may be disclosed to comply with court orders, government agency directives, or applicable law.
• Fraud prevention: Necessary information may be shared with authorities capable of investigating fraudulent activity.

Before sharing information with any third-party partner, a strict confidentiality agreement is signed to ensure your information remains protected.

5 Cookies and Tracking Technologies

The joya 777 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the platform cannot function properly.
• Functional cookies: Used to remember your preferences, language settings, and personalised configurations.
• Analytical cookies: Help us understand which parts of the platform are used most and support service improvement.
• Marketing cookies: Used to show you relevant information and offers based on your interests.

5.2 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

6 Data Security Measures

joya 777 has put in place industry-standard technical and organisational measures to protect your information. Our platform uses SSL encryption technology, which keeps all data exchanged between you and our servers secure.

• Data transfers secured through advanced SSL/TLS encryption technology
• Passwords and sensitive data stored in encrypted form — not readable directly
• OTP verification for account access
• Automated security monitoring to detect unusual login activity
• Regular security reviews and vulnerability assessments
• Data access restricted to authorised personnel only

7 Data Retention Period

joya 777 does not retain any personal information longer than necessary. When determining retention periods, we consider the following:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, certain information may be kept for a limited period to meet legal requirements.
• Financial transaction records: Transaction data is retained for the period required to comply with financial laws and regulations.
• Dispute-related information: Relevant information is kept until any dispute or legal claim is resolved.

Once the designated period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

8 Your Rights

As a user of the joya 777 platform, you have several important rights regarding your own information:

8.1 Right to Access

You may request to view the information we hold about you. Upon receiving your request, that information will be provided to you within a specified timeframe.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings; for the rest, please contact customer support.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information must be retained due to legal obligations and may not be possible to delete.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. The option to stop promotional communications is always available.

8.5 Data Portability

You may request a structured, machine-readable copy of your personal information.

To exercise these rights or to ask specific questions about our data practices, please contact our customer support team. To learn more about responsible gaming, visit our Responsible Gaming page, which also includes advice on keeping your account and personal information safe.

9 Protection of Minors

joya 777 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from any minor. If we become aware that someone under 21 has opened an account, that account will be closed immediately and all collected information will be deleted.

If parents or guardians suspect that their child is using our platform, please contact customer support immediately.

10 Changes to the Privacy Policy

joya 777 may update this privacy policy from time to time to improve services and meet legal requirements. If any significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed
• Registered users will be notified by email or SMS for important changes
• A notification may be shown after logging in to the platform

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore encourage you to review this page regularly. Visit our FAQ section for answers to general questions about our services.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our customer support team is available in Bengali and English, 24 hours a day, 7 days a week.

Your privacy is our highest priority. To learn more about joya 777, visit our About Us page, which describes who we are, our goals, and how we operate.